FAQs

Dispatch:  When will my purchase be sent?

All orders are sent within 5 working days, via Royal Mail. 

Pottery Care: Are there any specific instructions I should know about?

Some pots can go in the microwave but some not. I indicate this on each description.  It's the same for putting pots in the dishwasher. Most are fine but for something particularly delicate I recommend hand-washing. 

Where are the pots made?

Everything is made and fired in the UK from my home studio in South West London.

Packaging:

Every item is thoroughly packaged using recycled boxes and bubble wrap where possible.  

What happens if something arrives broken?

Take a photo of the pot and send it to me. I will offer a full refund or a replacement.

What happens if I don't like the pot when it arrives?

Contact me and explain the problem. You will then need to repack it as carefully as I sent it and return it to me. Once received intact I will refund the cost of the pot. 

If you have any other questions e mail me on hello@andrewmacbeanceramics.com and I will do my best to help. This isn't a big company. Its just me in my studio so don't worry you won't get caught up in a load of auto responses or chat lines!